Quality. Reliability. Satisfaction.

🔁 Refund Policy – Autotronics.ng

At Autotronics.ng, customer satisfaction is important to us. Due to the nature of our business — involving specialized vehicle electronics diagnostics, repairs, and reprogramming — we follow a clear refund and return policy outlined below:

📦 1. Diagnostic Services

• Non-Refundable. Fees for diagnostic services are non-refundable once the service is completed and a report is provided.

• If the diagnosis is inconclusive or no fault is found, a partial refund (up to 50%) may be offered at our discretion.

🛠️ 2. Electronic Control Unit (ECU/BCM/TCM) Repairs

• Refunds are only offered if:

  • We are unable to repair the unit.

  • The unit is returned unused or unmodified by a third party.

• If repair was successful but the fault persists due to other vehicle issues, we do not offer refunds, but we will retest or recheck free of charge once.

🔄 3. Replacement Units or Parts

• If a replacement unit is sold, it must be returned within 7 days in original condition for a refund.

• No refund for damaged, installed, or modified items.

• A ₦5,000 restocking fee may apply.

📬 4. Shipping Costs

• Shipping costs are non-refundable.

• If a return is approved, the customer is responsible for return postage unless stated otherwise.

🧾 5. How to Request a Refund

• Email us at repairs@autotronics.ng with your invoice number, unit ID, and issue.

• Allow 3–5 business days for review and processing.

• Approved refunds will be processed to your bank account or original payment method.

⚠️ Important Notes

• Any tampering, third-party repairs, or water/fire damage after delivery voids eligibility for refund.

• Custom services (e.g., programming, key cutting, coding) are non-refundable once completed.

If you have questions about this policy, contact us at:

📧 repairs@autotronics.ng
📞 08066256675
🌐 www.autotronics.ng